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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | applicable commonwealth, state and territory legislation which affects investigative work such as:workplace safetyenvironmental issuesequal employment opportunityindustrial relationsanti-discrimination and diversityAustralian standards and quality assurance authority to conduct investigationaward and enterprise agreementsevidence collectionfreedom of informationlicensing arrangements and certification requirementsprivacy requirementsrelevant industry codes of practice restrictions in the use of recording devices. |
Assignment instructions may include: | assignment tasks and procedures assignment timeframeclient informationinvestigation purpose and objectivemethods of investigationreporting and documentation requirementsresource and equipment allocations. |
Relevant personsmay include: | client industry or government representativespolicesecurity personnelsupervisor or managertechnical specialist. |
Resources and equipment | 35mm and video camerascompasslap-top computermobile phones, pagerspersonnelscalesscanners (audio, document, computer)tape measurestransportvoice recorder, transcript recorderwriting instruments. |
Technical specialistsmay be: | accountantsengineersforensic expertsinformation technology expertsphotographerssolicitors, lawyersspecialist investigatorsundercover operatives. |
Information sources | colleagues, supervisor, managementgovernment departments or agenciesindustry networksindustry specialistsinternet and other electronic sourcesinterviews and meetingslibrarynewspapers and other print mediaphotographsplans, map and schematic drawingspoliceprofessional bodiesrecords, reports, case notes. |
Information systemsmay depend on: | importance of information reliability of information sensitivity of information source or origin of informationwhere information is to be disseminated. |
Evidencemay be: | circumstantial direct documentary hearsayopinion physical. |
Methodsfor collecting informationmay include: | electronicmeetings and interviewsphotograph and filmed evidencepretext inquiriesquestioningresearching public recordstaking statementstesting of rumourundercover operationsuse of informants. |
Communication skillsmay include: | active listeningcomprehensionnegotiationnote-takingpositive body languagequestioning reading accuratelyspeaking clearlysummarisingwriting. |
Interpersonal techniquesmay include: | active listeningbeing respectful and non-discriminatory to otherscontrol of tone of voice and body languagedemonstrating flexibility and willingness to negotiateinterpreting non-verbal and verbal messagesmaintaining professionalismproviding and receiving constructive feedbackquestioning to clarify and confirm understandingtwo-way communicationuse of communication appropriate to cultural differencesuse of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentationfoodlanguagereligionsocial conventionstraditional practicesvalues and beliefs. |
Available factsmay relate to: | accident reportsclaimsemployer accident recordsmachinery reportsmedical reportspersonal recordspersonnel recordspoliciestravel documents. |
Formatmay relate to: | accuracycommon industry terminologyenclosures and attachmentslengthsequence of coveragestyleuse of abbreviationsuse of appendicesuse of plain English. |